取消政策
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Cancellation Policy for Dog Food Annual Pay Monthly
Customers may cancel their annual pay monthly subscription without penalty under the following circumstances:
- Death of Pet: A valid veterinary certificate confirming the pet's death must be provided.
- Veterinarian-Diagnosed Allergy: A written statement from a licensed veterinarian confirming a severe allergy to the dog food must be provided.
- Pet Loss: A police report or other official documentation confirming the pet's loss must be provided.
Early Termination Fee:
If cancellation occurs for reasons other than those listed above, Alpha Pak LLC reserves the right to charge an early termination fee. This fee may cover the remaining balance of the annual contract, prorated to reflect the unused portion of the service.
Additional Considerations:
- Proof of Cancellation: Customers are advised to retain proof of cancellation, such as a written notice or email confirmation.
- Policy Changes: Alpha Pak LLC reserves the right to modify this cancellation policy at any time. Any changes will be communicated to customers in advance.
By subscribing to our annual pay monthly plan, you agree to these terms and conditions.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.